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Can management be taught?

01 May 2008 09:18 am

Synopsis: No.

Daniel Davies has an interesting post which starts:


I think that actually, there probably is “a general skill called management which works in any and all domains”, and, just to raise the tariff and secure gold medal position for myself in the Steven Landsburg Memorial Mindless Contrariolympiad, I’ll also defend the proposition that this skill is pretty closely related to what they teach on MBA courses. But first a couple of remarks on Blackburn’s own “Myth of Management“.

In his very definition, Blackburn pretty much gives it away; he says that “[the myth of management] claims that people can be managed like warehouses and airports”. What does this even mean? How do you manage a warehouse or an airport if it’s impossible to manage people? If he had said “like machines” or even “like factories”, then it might have been comprehensible, but a warehouse which doesn’t have any people working in it is just a shed full of stuff and doesn’t require any management because no deliveries or shipments are being made. And an airport without people is just a warehouse for planes. Warehousing and transport are two very labour-intensive industries.

There are two possibilities here. One is merely that Blackburn is a snob – that writing as a professor of philosophy in the THES, he felt entitled to assume his audience would know that “people” meant “middle class people”, and would agree with the implicit assertion that “people” of this sort were capable of independent thought and could not be tied down, man, unlike the meat robots who packed their books for Amazon or swiped their tickets at Heathrow. But to assume this would be wildly uncharitable. The other, and I think more likely, explanation, is that Blackburn has no idea whatsoever about what managing a warehouse or an airport would entail, and no real interest in finding out.

I agree with Daniel at the fundamental level: management is a skill; many components of that skill are transferrable across industries; and it can be learned.

But I do not think it can be taught. Definitely not in an MBA course.

Your mileage may vary, of course. But in my opinion an MBA is a good way to get some very general analytical tools that you can build on when you actually get a job, a great way to meet future successful people who will help you get your next job, and a fantastic way to signal to future employers that you are smart and motivated enough to get into a good program. It's also a decent way to meet your future spouse, and a hell of a lot of fun. And of course, in America has become the most efficient way to pile up gargantuan quantities of student loans.

But a freshly minted Harvard MBA is, IMHO, barely more competent to manage a company than he was when he went in; there are a fair number I wouldn't trust with a warehouse. Some of them just aren't management material--me, for example. Others will learn, on the job, the combination of leadership skills and strategic thinking that make someone a good manager--or at least, hone the ones they already have. But two years of listening to teachers talk, no matter how many projects and management labs you garnish it with, is not, in my opinion, sufficient training to manage anything besides the task of getting yourself into a good company where you can learn the rest.

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Comments (16)

But a freshly minted Harvard MBA is, IMHO, barely more competent to manage a company than he was when he went in;

Does that include the world's most famous Harvard MBA graduate?

An MBA can also be useful to those who already have a career and discover that their increasing responsibilities require that they be able to do things they have not studied previously; for example, the engineer who discovers that his growing responsibilities require that he/she be familiar with accounting, finance, marketing, etc. While many look down their noses at the executive MBA obtained at night while working full time, I am definitely not among them. Many of those night-MBAs are also acquired at employer expense, avoiding the accumulation of additional student loans.

I have also learned firsthand that the old saw that "a good manager can manage anything" is not correct. A good manager may be able to manage what he/she knows; managing what you do not know/understand is a whole different issue.

As Ed said. I'm now a pretty darn good middle manager, and part of the reason is my MBA. After working for 6 years as an engineer I started an evening MBA program (admittedly, at Babson, a top evening MBA school) and finished 4 years later. Time after time I'd attend a class at night and be able to relate what I'd learned to work the next day. The leadership lessons I learned about what motivates people, the effect of perception on performance, structuring good metrics, and others, all shape my current management skill set.

Now I also learned a lot from my Dad who was a Naval officer and a steel mill superintendent, and I have had good mentors, so I would not claim that the MBA provided me the plurality of my leadership training. But it definitely helped.

That being said, I don't think I would have gotten anything out of a full time MBA program. What made the material stick was the ability to absorb it in small doses and incorporate it into my work life. As with Megan's post I'm skeptical that a full time program is worthwhile to teach leadership.

Military journals are full of articles analyzing the difference between management and leadership. It IS possible to be a good leader without being a good manager, and it IS possible to be a good manager without being a good leader, because there are a certain number of overlapping traits, but a good company CEO (just like a good military officer) has a skill set from each area.

Considering the demeaning things Davies says about you at almost every opportunity, it was gracious of you to give him any attention at all, much less a link and a thoughtful response. He won't appreciate your thoughtful response because he's perpetually angry (about almost everything and everyone), and his need for attention is so desperate that I am confident your good deed will not go unpunsihed.

I think to be good you need a certain natural aptitude, but this may come from the way you're raised. But given the mindset for it, lessons can be learned from many sources. I suspect the best lessons are learned through experience and observation, but I've never attended an MBA program so I'm not going to judge it.

I have long believed that management training will help good managers become better, but will almost certainly make bad managers worse.

"Orders? You giving me orders, Frank? Amigo, the only thing that gives orders in this world is balls. You got that?"

Management, in my observation across several decades and several companies, has 3 parts:

1) Administration. Basically, how to interface with the rest of the company/world to get things done. Which is what they teach in business school.

2) Leadership. How to figure out what is the right thing for your company/department/whatever to do and to get people who work for you to do those right things. They may teach that in busienss schools, but I have seen little sign of it.

3) Technical. What the people who work for you do all day, and how it should be done. In some fields, they teach that somewhere - but not in business school (unless you are running an accounting business, I suppose). In others, you pretty much have to learn it on the job.

A manager who is superb in one will be cut some slack in one of the others. A manager who is good at two will be regarded, by his staff and probably anyone else who works with him, as a good manager. And anyone who is good at all three will have people following her from company to company if they possible can. (Note: I have encountered exactly one of those in my career.)

I think you're right -- much of the value that comes from an MBA isn't from the "knowledge transfer" that we traditionally think of as being the goal of education. It's in signaling and networking. The knowledge (be it in the form of analytical tools or market fundamentals) can be picked up by most savvy individuals via secondary sources. There's no need to pay $100k/yr to have someone read a book to you.

At the same time, I think a lot can be gained by extended interactions among business leaders with diverse experiences. The case method used by some schools really enhances this... along the way, it requires development of the "soft skills" that ultimately affect future success. Sitting in an amphitheater with successful and bright global business leaders each day debating business cases forces people to listen carefully as they integrate multiple points of view, think strategically, make confident decisions, and speak convincingly with clarity.

It's like having coffee with the most stimulating people you know -- every day -- for two years. The value of such an intellectual environment seems quite strong!

I never got an MBA, but part of my job is analyzing how businesses are run into the ground. Management, like many other intuitive qualities -- leadership, writing or even sex appeal -- probably can be taught to some degree.

I think that what you're getting at is that most managerial mistakes are not rooted in ignorance, per se ...they tend to be the result of the usual vices, greed, hubris, a personal desire for revenge. That doesn't mean that management can't be taught, just that some people in management positions can't or won't put what they learn to good use for unrelated reasons.

"There's no need to pay $100k/yr to have someone read a book to you."

Any professor who reads a book to you deserves to be summarily fired. I think night program students tend to be less tolerant of such "performance". We had one such professor. We had him fired. I think the rest of the faculty were glad we did.

You manage things. You lead people.

RXC, that's exactly what my dad, a career air force officer, always said!

You manage things. You lead people.

Posted by rxc | May 1, 2008 10:17 PM


RXC, that's exactly what my dad, a career air force officer, always said!

Posted by class-factotum | May 1, 2008 11:12 PM


That's a bedrock aphorism within the military. I'd be surprised if it wasn't common within business as well.

You may be quite right that a Harvard MBA grad is barely more able to manage anything than when he or she got into the program, but more importantly most of them don't want to. The top schools MBA programs are finishing schools for investment bankers, not people that are ever going to manage anything bigger than a small office, if that. Add in consulting and you probably have more than half of the top schools grads in the non-manager category.

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